Cancellation policy
Purchase Options Cancellation Policy
Last updated: 07/01.2026
Some products at Nature Merge are offered as a subscription or as a pre-order. This policy explains how those purchases work, how you're billed, and how you can change or cancel them. For returns and refunds on any order, see our Returns Policy.
Subscriptions
Nature Merge subscriptions are managed through Recharge, our subscription platform.
How it works
When you start a subscription you'll receive repeat deliveries at the frequency you select at checkout (currently every [30 / 45 / 60] days, depending on the product). Your payment method is stored securely by our payment processor and is charged automatically on each billing date until you cancel. We do not store your full card details on our systems.
Subscriptions continue automatically until you cancel them. There is no minimum number of orders and no cancellation fee.
Managing your subscription
You can skip a delivery, change your frequency, swap products, update your shipping address or payment method, pause, or cancel at any time from your customer portal. You can reach it from the link in any subscription confirmation or upcoming order email, or by logging into your account at naturemerge.com.
If you can't access your portal, email us at [Info@naturemerge.com] and we'll make the change for you.
Cancellation cutoff
Changes and cancellations must be made at least [24] hours before your next scheduled billing date. We send an upcoming order reminder [3] days before each charge so you have time to skip or cancel.
Once an order has been billed and sent to our fulfillment center, we can't cancel or modify it, including the shipping address. If you cancel after that point, the cancellation applies to all future deliveries and the order already in progress will still ship. You can return it under our Returns Policy.
Failed payments
If a payment fails, we'll automatically retry your payment method up to [3] times over the following [7] days and email you each time. If the payment still hasn't gone through after the final attempt, we may cancel your subscription. Keeping a current payment method on file is your responsibility.
Subscription pricing and perks
Any subscriber pricing, free shipping, or subscriber-only offer applies only while your subscription is active. If you cancel, those benefits end with it.
Price, product, and formulation changes
Prices, formulations, and available sizes may change over time. We'll give you at least [30] days' notice by email before a price increase takes effect on an active subscription, and you can cancel or change your plan before it applies. Minor formulation, sourcing, or packaging updates may happen without advance notice, and current lab results for every batch are published on our product pages.
Our right to cancel or refuse
We may pause, cancel, or refuse a subscription if we suspect fraud or payment abuse, if an order is placed for resale without authorization, if there's an unpaid balance or chargeback on the account, if we can't lawfully ship to your location, or if a product is discontinued or unavailable. Where we cancel and you've already been charged for an unshipped order, we'll refund that charge in full.
Returns on subscription orders
Because our products are consumable supplements, we can only accept returns on unopened, unused items within [30] days of delivery. Skipping or cancelling a future delivery does not by itself refund an order that has already shipped. See our Returns Policy for the full details.
Pre-orders
Some products may be offered as a pre-order before they're in stock. When you place a pre-order, we may collect no payment or a partial deposit at checkout, store your payment method, and charge the full or remaining amount when the product is ready to ship. The expected ship window is shown on the product page.
You can cancel an unfulfilled pre-order at any time for a full refund of any deposit paid. Email [info@naturemerge.com] with your order number. Once the order has been fulfilled, it can't be cancelled, but you can request a refund under our Returns Policy.
If a pre-order is delayed beyond the stated window, we'll email you with a revised date and you can cancel for a full refund at that point. If we can't fulfill a pre-order at all, we'll cancel it and refund you in full.
Contact
Questions about a subscription or pre-order: info@naturemerge.com. We reply within [3 to 5] business days.