Refund policy
Refund and Returns Policy
Last updated: 07/01.2026
30-Day Money-Back Guarantee
At Nature Merge, your satisfaction is our priority. If you are not fully satisfied with your purchase, you can request a refund within 30 days of delivery.
Because our products are consumable supplements, this guarantee applies only to unopened, unused products in their original packaging with the safety seal intact. Opened, used, or unsealed items are not eligible for return or refund. If something is wrong with your order, see "Damaged, Defective, or Incorrect Items" below, which is not subject to that restriction.
How to Request a Return
- Email info@naturemerge.com within 30 days of delivery with your order number and the items you want to return.
- We'll confirm whether the return is approved and send you return instructions.
- Ship the item back in its original, unopened condition to the address below, with your order number written on or inside the package.
- Once we receive and inspect the return, we'll email you to confirm approval and issue your refund.
Returns sent without prior approval will not be accepted or refunded. We can't process a return we can't identify, so please include your order number.
Return address: Nature Merge PO Box 5060 Santa Monica, CA 90409-5060
Please send returns by USPS. This is a PO Box, and UPS and FedEx will not deliver to it.
Return Shipping
The customer covers return shipping on change-of-mind returns, and shipping costs are non-refundable. We recommend a trackable service, since we can only refund returns we actually receive.
If the return is because of an error on our end (wrong item, damaged, defective), we cover return shipping and will send you a prepaid label.
There are no restocking fees.
Refunds
Approved refunds are issued to your original payment method within 5 business days of us receiving and inspecting the return. Depending on your bank or card issuer, it can take another 5 to 10 business days to appear on your statement.
Original shipping charges are not refunded, except where the return is due to our error.
If more than 15 business days have passed since we confirmed your refund and you still don't see it, contact your bank first, then email info@naturemerge.com and we'll help track it down.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or is not what you ordered, email info@naturemerge.com within 7 days of delivery with your order number and photos of the item and the outer packaging. We'll send a replacement or issue a full refund, including shipping, at your choice. You won't be asked to pay return shipping in these cases.
Non-Returnable Items
We do not accept returns on:
- Opened, used, or unsealed products
- Final sale or clearance items
- Gift cards
- Free or promotional items received at no charge
Exchanges
We don't process direct exchanges. If you want a different product, return the original item under this policy and place a new order.
Subscription Orders
Subscription orders are covered by this policy on the same terms. Cancelling a subscription stops future deliveries but does not automatically refund an order that has already been billed or shipped. For billing cutoffs and how to manage your subscription, see our Purchase Options Cancellation Policy.
Lost or Undeliverable Packages
If tracking shows a package as delivered but you haven't received it, email us within 7 days and we'll open a claim with the carrier.
If a package is returned to us as undeliverable because of an incorrect or incomplete address, we'll refund the order minus shipping costs, or reship it once you pay for the new shipment.
European Union 14-Day Cooling Off Period
If your order is shipped to the EU, you have the right to cancel your order within 14 days of receiving it, for any reason and without justification. Items must be returned unused, unopened, and with the safety seal intact, together with proof of purchase.
Under EU consumer law, sealed goods that are not suitable for return for health protection or hygiene reasons are excluded from this right once they have been unsealed after delivery. Because our products are ingestible supplements, opened items are not eligible for withdrawal.
Email info@naturemerge.com to start a withdrawal. We'll refund the order, including standard outbound shipping, within 14 days of receiving the returned goods.
Contact
Questions about a return or refund: info@naturemerge.com. We reply within 1 to 2 business days.
We strive to make every order right, and your feedback is always welcome.