Refund policy
30-Day Money-Back Guarantee
At Nature Merge, your satisfaction is our priority. If you are not fully satisfied with your purchase, you can request a refund within 30 days of delivery. However, this guarantee applies only to unopened and unused products. Opened or used items are not eligible for refunds.
How to Request a Refund
1. Contact us at: info@naturemerge.com with your order details.
2. Upon approval, return the product in its original, unopened condition to the address provided.
3. Refunds are processed within 7-10 business days after receiving the returned item.
Return Policy Summary
• Returns accepted within 30 days of delivery.
• Unopened products only.
• Customer covers return shipping.
• No restocking fees.
• No returns on final sale items or gift cards.
Return Process
• Items must be in the same condition you received them: unused, with tags, and in original packaging.
• To initiate a return, contact us at info@naturemerge.com for instructions and a shipping label.
• Unapproved returns sent without prior notice will not be accepted.
Damages or Issues
If your item arrives damaged, defective, or incorrect, notify us immediately so we can resolve the issue promptly.
Non-Returnable Items
We do not accept returns on the following:
• Perishable goods (e.g., food, flowers, plants)
• Custom or personalized products
• Personal care items (e.g., beauty products)
• Hazardous materials or flammable goods
Exchanges
For exchanges, return the original product (if eligible) and place a new order separately.
European Union 14-Day Cooling Off Period
For customers in the EU, you have 14 days to return your order for any reason. The item must remain unused, with tags, and in original packaging, along with proof of purchase.
Refunds
• We’ll notify you once your return has been received and inspected.
• Approved refunds will be issued to your original payment method within 10 business days.
• If 15 business days have passed without receiving your refund, contact us at info@naturemerge.com.
We strive to make every order right, and your feedback is always welcome.